Features
Revolutionise your customer experience with Hoiio's customisable contact centre that has remote work flexibility.
Workforce Management
Create automatic outbound campaigns or built world class inbound support centers
Quality Management
Set call Recording, KPIs and SLAs easily to track agent performance.
Rich Insights and Analytics
Analyze KPIs in real-time via customizable dashboards and easily export reports.
Integrations
Personalized your user experience by integrating with your CRM and other business applications.
Advanced Call Routing
Make use of advanced routing modes like Ring All / Round Robin / Skill-based Routing / Sticky Agent
Agent Tools
Customized notes, agent pop ups and more to maintain call center quality
Supervisor tools
With special tools, supervisors have access to active calls monitoring (call barge, call spy, whisper) and more!
Advanced user management and access
Easily manage user access and settings via all in one cloud portal
